All orders are sent by Courier or Hand delivered if in a close proximity to us.
If you wanting the gift to arrive on a date in the future - no problem, just let us know when and we will hold onto to the order and send at the appropriate date.
***Dispatch of orders on Monday-Friday only***
Delivery to a NZ RURAL / NON-URBAN address (2-4 working days) - $10.95
Delivery to a SOUTH ISLAND urban address (usually overnight if ordered before 2pm Mon-Fri) - $6.95
SAME DAY CHRISTCHURCH DELIVERY (order before 2pm,Mon-Fri delivery only - selected suburbs - see below) - $10.95
FREE Delivery NZ wide (usually overnight unless rural or ordered after 2pm or over a weekend).
Same day CHRISTCHURCH delivery
Order to be placed before 2pm (if ordered after 2pm or on a weekend/public holiday, the gift will be delivered the next working day or a date you have specified) . If you are wanting delivery guaranteed on a date in the future in Christchurch please also select same day courier as we will arrange for the same day courier to deliver on that date.
Suburbs included for Same Day Delivery ($10.95 - order before 2pm)
Addington, Aranui, Avondale, Avonhead, Avonside, Barrington, Beckenham, Belfast, Bexley, Bishopdale, Bromley, Bryndwr, Burnside, Burwood, Casebrook, Cashmere, Christchurch Central, Clearwater, Dallington, Edgeware, Fendalton, Halswell, Harewood, Heathcote, Hei Hei, Hillmorton, Hillsborough, Hoon Hay, Hornby, Huntsbury, Ilam, Islington, Linwood, Mairehau, Marshland, Merivale, Middleton, New Brighton, North Beach, North New Brighton, Northcote, Opawa, Papanui, Parkland, Phillipstown, Queenspark, Redwood, Riccarton, Richmond, Russley, St Martins, Shirley, Sockburn, Somerfield, Spreydon, St Albans, Strowan, Sydenham, Upper Riccarton, Wainoni, Waltham, Wigram, Woolston, Yaldhurst.
We will aim to dispatch the gift on the same or following working day - depending on time of day the order is made - if order is placed before 2pm (Mon-Fri - excl public holidays) then the gift will be dispatched the same day.
Time frames once the courier has the package are:
South Island delivery: Overnight if order placed before 2pm (working days) - however this is not always guaranteed if there are network disruptions such as bad weather or other circumstances beyond the couriers control.
North Island standard delivery: These are quite often delivered overnight if order has been placed before 2pm but may take up to 3 working days.
Non urban/Rural - allow an extra 1-3 working days
These are the standard time frames, however, sometimes delivery may be delayed by the courier due to unforeseen circumstances. There will be no refund for delivery fees if the courier delivers outside of their expected time frame.
The tracking number will be provided to the email address of the person ordering the gifts/products when the package is picked up from us.
If the order is for delivery in Christchurch, a tracking number may not be sent as we may hand deliver or use a courier service that doesn't use tracking. We will advise you of when the gift will be dispatched for delivery though.
Can you order more than one gift box in an order?
You can order as many gifts as you like to the same address in the same order.
Please place a separate order for each gift if they are going to different addresses.
If you have a bulk lot of gifts to order, the easiest way is to email the list to us and we'll invoice you (it's much easier for you!)
We can deliver to PO boxes.
We will do everything we can to make sure your gift arrives on time, we cannot guarantee arrival on a particular date, especially if not enough time has been allowed for the courier.
If you have provided us with an incorrect or incomplete address, the parcel may be returned to us and another shipping fee will need to be paid. If the parcel is left by the courier at the incorrect address (provided by yourself) then unfortunately, we have no way of retrieving this. If the mistake is ours, we will rectify this as soon as possible to ensure the gift arrives at the right place.
Overseas deliveriesWe are now delivering to our mates over the ditch in Australia!
To place an order, please email us at email@example.com with the address of the recipient and what you would like to order.
We will then come back to you quickly with the price of tracked delivery and you can then let us know whether you would like to proceed.
Price is usually around $25-$35 but it does depend on the size and weight of the package.
Cancellations and damages
Once an order has been picked up by the courier, it can't be cancelled as we have no way of retrieving the item back from the courier.
If your parcel arrives damaged this must be reported within 24hrs. All original packaging must also be kept and photos sent to us. This is so we can make a claim on your behalf with the courier and arrange a replacement if the claim is successful.